Welcome to Pullover Paradise. By placing an order on our website, you agree to the following Terms & Conditions. These terms are designed to ensure a safe, transparent, and trustworthy shopping experience for both you and us.

---

1. General Information

Pullover Paradise is an online store specializing in sweaters and pullovers. All products displayed on our website are subject to availability. We reserve the right to update or change these Terms & Conditions at any time.

---

2. Orders & Payments

All prices shown on our website are final and include taxes (if applicable).

Payments must be made in full before your order is shipped.

We accept secure payment methods as indicated at checkout.

Once your order is confirmed, you will receive an order confirmation by email.

---

3. Shipping

We offer free shipping on all orders.

Orders are processed and shipped as quickly as possible.

Delivery times may vary depending on your location. We are not responsible for delays caused by postal services or customs.

---

4. Returns & Exchanges

We want you to be happy with your purchase.

You may return unworn, unused items in their original condition within 14 days of delivery.

To start a return, please contact us first with your order number.

Return shipping costs are the responsibility of the customer, unless the item is defective or we sent the wrong product.

Refunds will be issued once the returned product is received and inspected.

---

5. Product Information

We make every effort to display our products as accurately as possible. However, slight variations in color, texture, or fit may occur due to screen settings or manufacturing differences.

---

6. Liability

Pullover Paradise is not responsible for damages or losses caused by incorrect use of our products.

We are not liable for delays or issues caused by third-party delivery services.

Nothing in these Terms & Conditions affects your legal rights as a consumer.

---

7. Privacy & Data Protection

Your privacy is important to us. We only use your personal data to process your order and improve your shopping experience. We will never share or sell your information to third parties without your consent.

---

8. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
📧 info@pulloverparadise.com
📍252 Esplanade , North Vancouver, BC
V7M 0E9

Billing & Invoicing Information

At Pullover Paradise, we want your shopping experience to be simple and transparent.

▪️Invoices

After placing an order, you will automatically receive an order confirmation email with your purchase details.

A full invoice/receipt will be sent to your email once your payment has been successfully processed.

If you require a custom invoice with your company details or tax number, please contact us right after your order.

▪️Payment Methods

We currently accept the following payment methods:

Credit & Debit Cards (Visa, MasterCard, etc.)

▪️PayPal

Other local payment options (where available)

▪️Billing Address

Please ensure that your billing address matches the details linked to your payment method.

Incorrect billing details may delay your order processing.

▪️Questions About Your Invoice?

If you did not receive your invoice or need a copy, please reach out to our support team at info@pulloverparadise.com with your order number, and we’ll be happy to resend it.

Shipping Policy

At Pullover Paradise, your order is always delivered with care — and with free shipping.

▪️Processing Time

All orders are processed within 1–3 business days.

You’ll receive a tracking number by email as soon as your order is shipped.

▪️Shipping Times

Canada: Estimated delivery within 3–7 business days.

International orders: Estimated delivery within 7–14 business days, depending on your location.

▪️Trusted Delivery

We work only with reliable carriers to make sure your order arrives safely.

Every package is trackable, so you can follow it step by step until it’s at your door.

If any issue occurs (delay, lost, or damaged package), our support team will make it right.

▪️Shipping Costs

Always free. No hidden fees, no surprises — just cozy sweaters delivered straight to you.

▪️Questions About Shipping?

For any concerns, please contact us at info@pulloverparadise.com. We’re always happy to help.

Return Policy

At Pullover Paradise, your satisfaction is very important to us. If for any reason you are not completely happy with your purchase, you may return it under the conditions below.

---

1. Eligibility for Returns

Items must be returned within 90 days of delivery.

Products must be unused, unworn, and in their original packaging with all tags attached.

For hygiene reasons, items that have been worn, washed, or damaged by the customer cannot be accepted.

---

2. How to Start a Return

1. Contact us at info@pulloverparadise.com with your order number and reason for return.

2. We will provide you with return instructions.

3. Ship the item back to us in secure packaging.

---

3. Refunds

Once we receive and inspect your return, you will be notified by email.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping fees (if any) are non-refundable, unless the item was faulty or incorrect.

---

4. Exchanges

If you wish to exchange your product for a different size or style, please contact us. Exchanges are subject to availability.

---

5. Defective or Wrong Items

If you received a defective or incorrect item, please contact us immediately. We will cover the return costs and ensure you receive the correct product at no extra charge.

---

6. Responsibility for Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake (wrong item, defect, etc.).

We recommend using a trackable shipping service to ensure your package reaches us.

Track Your Order

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Search